6 Technology Developments That Will Change Business Travel


What is the first thing that comes to your mind when you listen to the word “Business Travel”?

Is it the meetings, presentations and five-star hotel stays?

If yes, then there is much more to business travel than that.

You can come across the same problems as normal travelers tend to face. You might lose your luggage or have to deal with delayed flights. Thankfully, technological development is changing that for good. Here are six technological developments that will reshape business travel as we know it.

1. Chatbots

According to Microsoft’s prediction, 85% of all customer interactions will be digitized by the year 2020. This means that you might interact with a chatbot the next time you are at the airport.

The rise of personal assistants, smart speakers, and similar devices has enabled travel providers to integrate voice into their technology. This way, travelers can perform mundane tasks by giving voice commands.

Travelers can check itineraries, book and pay for trips and do much more all with their voice.

2. Augmented Reality

The roaring success of games like Pokemon Go showed how capable Augmented Reality can be. Advanced systems like Google Tango takes advantage of computer vision to enable devices to get a better idea about its surroundings without requiring GPS.

This allows travelers to view digital billboards which includes all the information they need such as destination information. Moreover, travelers can also see airplane cabins, hotel layouts, and access translation services.

With technology getting cheaper, VR headsets have gone mainstream. This will help airlines and travel agents deliver a more immersive and convenient travel experience to travelers.

3. The rise of Platform Economy

Business travel is “evolving into an ecosystem of platforms that work with each other to create friction fewer experiences.”

Systems for hotel bookings, airline ticket booking, rent a yacht in Dubai, car hiring and others have been integrated to work smoothly with one another.  New Distribution Capability (NDC) is an early example of platform economy in action.

4. Baggage Tracking

Are you worried about losing your luggage?

If yes, then we have some good news for you. The days of losing the luggage and have no way to track it are long gone. Today, you can track your luggage even if you end up losing it or even it is on the wrong flight. This makes it easy for travelers to get it back, which was not possible few years back.

Last year, we saw the launch of many digital products capable of tracking our luggage. Lufthansa Airline is one of the first airlines to jump on the bandwagon.

These gadgets use an electronic tag which is embedded into luggage and let business travelers check in their luggage with an app installed in their smartphones. Others use airline’s own app to send flight information directly to the bag by using Bluetooth technology.

5. Personalization

One of the biggest travel trends that are about hit travel is personalization. In fact, it will be the main reason behind investment in travel industry and technology. With access to customer data, travel agents and airlines can harness the power of behavioral analytics.

These analytical data can be connected with search engine results giving you a clear idea about a traveler’s preferences. This way, travel agents and airlines can personalize their offerings to cater to the need of business travelers.

Let’s say you want to take a tour on Catamaran Cruise Dubai so the travel agents will show you similar ads. Similarly, other service providers can follow this trend and personalize you complete travel experience as a business traveler.

6. Chip Scanners

The day when we will be implanting chips into traveler’s hands are nearer than we think. This saves travelers from the hassle of carrying any documents while they are traveling. Technology for scanning travelers using bio-metrics have already been developed and will be implemented soon.

The rise of fingerprint scanners, iris scanners, and facial recognition technology also pave the way for it. Today, even your smartphone comes with all these technologies which show how mainstream it has become.

It will come in handy for delivering boarding pass information, passports and more as it will enable travelers to check in more efficiently and board planes without the need of any human intervention.

Which technology do you think will make the biggest impact on the travel industry?

Feel free to share it with us in the comments section below. We would love to hear from you.